Some countries may experience delays due to customs clearance which is beyond our control. If you are not at the address at the time of the delivery a courier will leave a contact card with the information about the redelivery time as well as options for collection from the local depot.Īll USA, EU and Overseas deliveries should be made within the time frame specified above. Orders will require a signature on receipt. Your goods will be dispatched the day you place the order and should arrive at your delivery address according to the selected delivery option. ***Please note exchange rate prices may fluctuate slightly depending on currency exchange. **Please note that the quoted prices for overseas deliveries are for a minimum weight and will vary according to size of order.
*UK next working day delivery applies to orders in stock placed before 1pm, Monday - Friday (excluding bank holidays and Weekends). Just return the item(s) within 14 days beginning on the day after the day you receive the goods for an exchange.ĭelivery times given below are from the date of the despatch:Ĭourier (Northern Ireland, Isle of Man & Scottish Islands) If you need us, we’re still open at .ĭue to higher volumes than usual and additional hygiene measures in place at our fulfilment centres as a result of Covid 19, returns are taking up to 21 working days to be processed. We’re sorry for the inconvenience and hope that you can bear with us during this difficult time. We are continuing to navigate this situation together, and would like to thank you all for your continued support. These last few months have been completely unprecedented.Īs the situation has continued to develop faster than anyone could anticipate, we have constantly re-evaluated what this should mean for Diva Catwalk. Although the cost is a little more we are sure you will appreciate the reasoning for our actions. Our aim is to get your order to you quickly and efficiently which Air Courier will provide. Due to the pandemic we are finding normal postal services are less reliable. Please note we are currently sending all international orders by Air Courier. All contact emailsĪnd telephone numbers are on the website.ĭiva is not liable foe any additional cost incurred outside of the UK. We are sorry if this is in any way an inconvenience, but please be rest assured that weĪre always available here to help you with any questions you may have. These arrangements have worked for many years with our customers across the worldĪnd we are certain that you find them to be very easy. Please ensure that any returns you may have are clearly marked with the word We want to make sure you receive your orders as quickly as possible!
DIVA CHIX SCORING SOFTWARE
We are still using an Express Freight shipping service to hopefully avoid any delays atĪny borders and we have invested in extensive digital integration software with ourĬarriers to help keep orders flowing as smoothly as possible through the period of This, you will be able to receive the goods without delay as usual. To pay your own country's tax and any duties that may be applicable. The courier will email you with a simple link for you Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Diva Catwalk to you.
This may delay your delivery time as goods held at customers will be your responsibility to pay the necessary charges for local authorities to release the goods. The shipping company will contact you once your item(s) are in customs to let you know the cost. Please note that we are unable to advise the amount this may be. Payment of such duties and taxes is necessary to release your order from customs on arrival.
The fixed cost of carriage will remain the same.Īs the recipient, you the customer, are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. This means you will be billed for 20% less when your card is debited. The only difference will be that when you check out we will deduct the amount of UK VAT tax that is built into the price. The good news is that we still operate as usual with the website offering fullįunctionality, in other words you can still buy your Diva dresses and separates from us! The UK has left the EU and this means that various changes haveīeen made to the way we process our orders from EU countries.
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